Platinum Care Service
What is our Platinum Care Service?
- Proactive monitoring and maintenance of your network
- Unlimited IT Service Desk support and problem resolution
- IT Inventory and Vendor management − we monitor warranty expiration and software license renewal dates
- CIO Service to help you plan and budget your spending on IT
- All for a fixed monthly fee that is easy to budget
With most IT companies, you only see them after you have a problem. They come out to fix it, the longer it takes to fix the problem, the biger their bill. The cycle repeats every time there’s an emergency.
FCA Technologies is different. For 25 years, DC Metro area businesses have relied on our expertise − not only for our business solutions software and services, but also to proactively keep their networks running smoothly.
FCA Technologies' Platinum Care Service offers 24/7 network monitoring with on-call support during normal business hours. It’s proactive 360°support for your network, all for one fixed monthly fee. You won’t have to spend time doing network maintenance, troubleshooting issues and servicing your end users; it’s like having your own expert IT team on call. Best of all, the fixed fee means there’s no guesswork at budgeting time.
Don’t wait until there’s a crisis with your network. Sign up for the Platinum Care Service today and discover proactive IT support at a low monthly price. After all, the better the job we do, the less you’ll need to see us!
Here’s how it works:
FCA Technologies will monitor your network and make proactive changes based on specific pre-defined criteria. We receive alerts from your network when error conditions occur; allowing our engineers to respond without delay − in many cases before you are even aware a problem exists. Your users get direct access to the FCA Technologies' IT Service Desk, lowering computer downtime as well as your employees’ frustration level.
The Platinum Care Service includes all these corporate network services:
- Scheduled hardware and software audits
- Patch management
- Managed user state with ability to revert back to Cross Platform Support (PC and MAC)
- Fully automated power management
- Software deployment and system management
- Network device discovery to assess possible risks
- System alerts and error monitoring with automatic support ticket generation
- Remote access and control of your computers from our location − no need to wait for a specialist to arrive
- Secure FTP, chat and message broadcasting from support personnel to Client users
- IT Inventory and Vendor management
- Comprehensive integrated management reporting
Platinum Care Service
What is our Platinum Care Service?
- Proactive monitoring and maintenance of your network
- Unlimited IT Service Desk support and problem resolution
- IT Inventory and Vendor management − we monitor warranty expiration and software license renewal dates
- CIO Service to help you plan and budget your spending on IT
- All for a fixed monthly fee that is easy to budget
With most IT companies, you only see them after you have a problem. They come out to fix it, the longer it takes to fix the problem, the biger their bill. The cycle repeats every time there’s an emergency.
FCA Technologies is different. For 25 years, DC Metro area businesses have relied on our expertise − not only for our business solutions software and services, but also to proactively keep their networks running smoothly.
FCA Technologies' Platinum Care Service offers 24/7 network monitoring with on-call support during normal business hours. It’s proactive 360°support for your network, all for one fixed monthly fee. You won’t have to spend time doing network maintenance, troubleshooting issues and servicing your end users; it’s like having your own expert IT team on call. Best of all, the fixed fee means there’s no guesswork at budgeting time.
Don’t wait until there’s a crisis with your network. Sign up for the Platinum Care Service today and discover proactive IT support at a low monthly price. After all, the better the job we do, the less you’ll need to see us!
Here’s how it works:
FCA Technologies will monitor your network and make proactive changes based on specific pre-defined criteria. We receive alerts from your network when error conditions occur; allowing our engineers to respond without delay − in many cases before you are even aware a problem exists. Your users get direct access to the FCA Technologies' IT Service Desk, lowering computer downtime as well as your employees’ frustration level.
The Platinum Care Service includes all these corporate network services:
- Scheduled hardware and software audits
- Patch management
- Managed user state with ability to revert back to Cross Platform Support (PC and MAC)
- Fully automated power management
- Software deployment and system management
- Network device discovery to assess possible risks
- System alerts and error monitoring with automatic support ticket generation
- Remote access and control of your computers from our location − no need to wait for a specialist to arrive
- Secure FTP, chat and message broadcasting from support personnel to Client users
- IT Inventory and Vendor management
- Comprehensive integrated management reporting